Shipping policy

Shipping Locations

We currently ship within the United Kingdom only.

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Processing Time

Orders are processed within 2–3 working days (Monday–Friday, excluding bank holidays).

You will receive a confirmation email once your order has been dispatched.

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Delivery Time

Estimated delivery time is 2–5 working days after dispatch.

Please note that delivery times are estimates and may vary depending on the courier.

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Shipping Costs

Shipping costs are calculated at checkout based on your order.

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Tracking

Where available, tracking information will be provided once your order has been dispatched.

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Delays

We are not responsible for delays caused by couriers, weather conditions, or events outside of our control.

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Incorrect Address

Please ensure your delivery address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

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Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us at hello@cinderandash.co.uk and we will do our best to assist.