Privacy policy

Cinder & Ash operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cinder & Ash is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is handled.

Personal Information We Collect

We may collect the following personal information:

  • Name, address, billing and shipping address
  • Email address and phone number
  • Payment details (processed securely via Shopify and payment providers)
  • Order details and purchase history
  • Device and browsing information (such as IP address and browser type)
  • Any information you provide when contacting us

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our website and services
  • Send order updates and essential communications
  • Prevent fraud and ensure security

We may also send marketing emails if you have opted in. You can unsubscribe at any time.

Sharing Your Information

We may share your information with:

  • Shopify (our website platform)
  • Payment providers and delivery companies
  • Service providers that help operate our business

We only share information necessary to provide our services.

Your Rights

If you are in the UK or EU, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing

To exercise your rights, contact us at hello@cinderandash.co.uk.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Security

We take reasonable steps to protect your information, but no method of transmission over the internet is completely secure.

Contact

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: hello@cinderandash.co.uk
Location: United Kingdom